Frequently Asked Questions!
Here are the answers to a few questions I get asked pretty often. If there is something you want to know please don’t hesitate to ask, I’m a pretty friendly person! ?
How to I place an order with Flour De Lis cookies? The way to start an order is to reserve your requested date. You can find our schedule here. Once you reserve your date the next step is to fill out the design form. The design form is EXTREMELY important because this allows me to ask all the questions I need to know to make your cookie to your liking. Once we decide on type, size and price I will email you an invoice. At this point your order is confirmed. An email or consult does not mean you are on the schedule. Our schedule does fill up pretty quickly so please reserve your date as soon as possible!
Where can I find cookie examples or inspiration for my order? I find a lot of ideas for cookies on Pinterest or you are welcome to look at my Past Cookie Work, Facebook or Instagram photos for past cookies orders. If you are having trouble deciding on a design I don’t mind making a suggestion for you. Just contact me and I will be happy to help!
Who is the person that makes the cookies? I’m a one woman show! This cookie company started as a favor for my best friend. I discovered I really enjoyed making cookies and was pretty good at it! ? I’m a mother to four children, I also work a full time job in the daytime and make cookies in my spare time. I find it relaxing and I really enjoy positive feedback about my cookie creations!
Will all my cookies be identical to each other? No, this is impossible. I’m human, not a machine so they will differ a bit from any pictures (even previously cookies made by me) and from each other. I do try to make them as similar as possible but this is closes to impossible sometimes.
How do receive my cookies on my due date? When your cookies are ready for you to receive, I will send you a message to let you know. At this time I set up a public place to meet to do the cookie exchange (this is for my safety and yours since I don’t have a public bakery as of yet) I try to make the location a convenient place for both of us to meet. I don’t charge for this service at this time.
My child has a nut/wheat/etc allergy, are your cookies safe? As with all products baked by an unregulated kitchen I would say no. I wouldn’t chance giving them to a child with any of these allergies. The cookies do not contain any nut products. I do however use almond extract in my cookies. I can provide an ingredient list if you need one to provide to a school or daycare. Please contact me to request this information.
How can I see if you have an opening for a certain date? You can look at our Open Dates and Reserve that date on our Schedule. IF you see a date and it is FULL I can put your order on a waiting list. I will contact you 5 days before the order is to be made to let you know if I can fill it or not.
Can I change a design or personalize it? Yes!! During a cookie consult we pinpoint colors, designs, changes, sizes… etc.. All of this is very wide open. So if you see a design you like but you want to change something, I can do that. Also names, dates and other words can be added to just about anything! Don’t be afraid to suggest exactly what you want and I’ll do my best to make you happy!
Can you make other flavors of cookies? We offer two flavors of Cookies at this time. Our Original Butter Sugar Cookie For our Custom Cookies, Minis, PYO and our Chocolate Chip Cookie for Cookie Cakes and Cookie Cups.
Can you make a _(Fill in blank)_ type of cookie? I get this question the most. I won’t say I can make EVERYTHING but I can try. The pictures on my facebook, Instagram and cookie gallery are all past requested cookie orders. I rarely have time to try out any cookies I want to make. So just because I haven’t before doesn’t mean I can’t. I will try and mimic any design you can find. I’m usually pretty good at making it look REALLY close! ? We cannot do test cookies or samples of designs....Our schedule is too hectic to accommodate this request at this time. Sorry for any inconveniences.
We invite you to like us on Facebook or Instagram To see our newest creations and find out about our cookie boxes and specials! If you have any questions, comments or concerns please Contact Us and we will be happy to assist you!